Transforming returns into revenue

Empower e-commerce brands and retailers to drive sustainable growth through circular commerce.

Trusted by 600+ industry-leading retailers and suppliers

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Why Reclaimit?

Retain Revenue
Maximise Profits
Promote Sustainability

Retain Revenue

Elevate revenue retention from day one by empowering customers to manage returns, exchanges, and receive vouchers effortlessly with real-time notifications throughout the process.

With rule-based workflows and automation, you can experience time and cost savings, increase re-conversions, and streamline the post-purchase journey for both customers and your team.

Maximise Profits

By leveraging return data at the customer and product levels, you better understand how the post-purchase journey impacts your bottom line and what improvements are needed to maximize business growth.

Segmented customer data allows you to tailor marketing campaigns more effectively, boost sales, and increase customer retention. You also receive real-time updates from the entire logistics flow, helping you improve future order forecasts and purchasing and streamline overall inventory management.

Promote Sustainability

Include Recommerce in your current offer to promote sustainability and a circular economy. By repairing, reselling, and reusing products, you will extend product lifetimes and minimise environmental footprints by reducing waste.

Go fully digital with QR codes to reduce paper waste from shipping labels.

We take care of the customer journey after a purchase.

You get a unified solution that makes it easy to work circularly and grow your business as well as minimise your carbon footprint.

With us as a business partner, you can expect swift ROI and prioritize efficiency and sustainability at every stage of the post-purchase journey.

More about Reclaimit

We know that one-size-fits-all isn’t true!

That's why we tailor seamless solutions to brands of all sizes.

Any market

We make it easy to scale with a global network of partners.

Any platform

Efficient workflow management with seamless partner integrations.

Any carrier

Connect your carriers to Reclaimit and provide flexible returns with our TA platform.

Any channel

Sustainable returns, just as easy online, in-store, and on various marketplaces.

Our partners

Maximising ROI with every return

Net promoter score (NPS): +32%
Customer service costs: -15%
Likelihood to purchase again: +30%

85% streamlining of the post-purchase process
Increased customer satisfaction
Faster case handling

Reduced return cases first 3 months: 8%
Saved hours: 400/year in manual handling.
Improved internal lead times

Improved internal KPIs
No more shipping hassle
Cost savings

The cooperation with Reclaimit to implement a digital solution for post-purchase processes has worked very well. As we build long-term relationships with partners that we believe in, the choice of Reclaimit has been confirmed many times. Reclaimit contributes with excellent knowledge and has, throughout the project, contributed to a successful go-live. We look forward to continued collaboration to further develop our processes and influence the development of an already good service.

Reclaimit has exceeded our expectations from the very first moment. The onboarding process was straightforward and well-structured and created an immediate sense of trust. The solution-oriented approach that permeated every step of the process made us feel well taken care of from day one.

Our customer service is thrilled to have new tools that enable us to assist our customers faster and more efficiently. Gone are the days of long response times and intermediaries. We can now handle cases more efficiently, allowing our customer service team to focus on delivering a truly world-class service.

The move to Reclaimit has allowed us at Fyndiq to reduce our customer service expenses while simultaneously increasing both customer satisfaction and the satisfaction of our sellers. This became possible because we could shift many interactions from our customer service staff to the sellers on our platform.

Our internal KPIs have improved regarding the time to process a return in the warehouse and the overall workload for our customer service. A significant portion of all returns is handled automatically by the customer, after a return expert approves the returned product. This means less stress and significantly less manual workaround returns. This has allowed us to focus more on development to make our processes smoother.